Our 365-Day Guarantee
We're confident in MoveWell Daily, which is why every order is backed by a full 365-day money-back guarantee. From the date of purchase, you have an entire year to decide whether MoveWell Daily is right for you. If it isn't, we'll refund you — no complicated process, no pressure to keep something that isn't working for you.
Back to topRefund Eligibility
To qualify for a refund under our 365-day guarantee:
- The request must be made within 365 days of the original purchase date.
- Bottles being returned must be unopened and unused, with the seal intact.
- The order must have been placed directly through the official MoveWell Daily website.
- You'll need your order number or the email address used at checkout.
How to Request a Refund
Requesting a refund is simple. Here's the process from start to finish:
- 1 Email contact@movewelldaily.co with your order number and the reason for your return.
- 2 Our support team will confirm your eligibility based on your purchase date and bottle condition.
- 3 We'll email you a prepaid return shipping label — no cost to you.
- 4 Pack your unopened bottle(s), attach the label, and drop the package off at the carrier indicated.
- 5 Once we receive and verify your return, your refund is processed to your original payment method.
Prepaid Return Shipping
MoveWell Daily covers the cost of return shipping for every approved refund request. Once your request is verified, we'll send a prepaid shipping label directly to your email — simply print it, attach it to your package, and ship it back at no charge.
Refund Processing Time
| Step | Typical Timeframe |
|---|---|
| Refund request review | 1–2 business days |
| Prepaid label issued | Same day as approval |
| Return transit time | Varies by carrier and location |
| Refund issued after receipt | 5–10 business days |
Once your refund is issued, it may take an additional 3–5 business days for the funds to appear on your bank or credit card statement, depending on your financial institution.
Back to topSubscription & Multi-Bottle Orders
If you purchased a multi-bottle package (such as our Value or Ultimate Pack), the same 365-day guarantee applies to each unopened bottle in your order. You may return any unopened bottles from your order for a refund of that portion of your purchase, even if you've opened and used others from the same order.
Back to topWhat's Not Covered
- Bottles that have been opened, used, or have a broken seal
- Orders placed through unauthorized third-party resellers (Amazon, eBay, etc.) — refunds for those must go through that seller
- Refund requests made more than 365 days after the original purchase date
- Lost packages from self-arranged shipping (always use the prepaid label we provide so your return is trackable)
Contact Us
Questions about your order or the refund process? Our support team is here to help — just reach out and we'll walk you through it.